We want to make your ATM a success. Over 15 years of experience means that delivering excellent service comes naturally to us, because we have all the right processes in place. Here’s the customer support you can expect:
- Proactive monitoring of your ATM 7-days-a-week through our real-time monitoring system.
- A dedicated Customer Relationship Executive (CRE) who you can call at any time for advice or to voice concerns.
- A customer support toll free line that you can phone 7 days a week (0861 00 44 44)
- SMS notification of low cash volumes to help you manage your self-cashed ATM.
- Statements including transaction volumes, training material and various financial tools.
- Daily settlement, balancing and reconciliation.
- A national network of highly trained service technicians who can provide support for any technical or security issues.
- Service centres in Johannesburg, Cape Town, Durban, Bloemfontein, Port Elizabeth, Polokwane, Witbank and Windhoek.